- We offer FREE INTERNATIONAL DELIVERY, minimum order differs per country, details can be found in the table above.
- We use DHL as our main courier for deliveries outside of the UK and offer a fully tracked service with signature.
- Provided your order is placed before 2 PM, we aim to despatch it from our warehouse on the same working day. If it is placed after 2 PM, we still endeavour to despatch it on the same day but cannot provide any guarantees to this extent. If your order is placed on a non-working day then it will not be shipped until the next working day.
- For any queries regarding the status of your order, please e-mail email@example.com.
How can I return my order?
- Due to COVID-19 we're not currently taking returns to our warehouse in order to protect our team, and the health and safety of our customers. Feel free to get in touch should you have any queries at firstname.lastname@example.org
- We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send it to the below address within 14 days of delivery in its original condition e.g. kept in the original packaging, undamaged and unused.
- Please note that we cannot accept the return of items that have been opened, part-consumed, or used.
- Any returns should be sent to:
Swisse Me (Returns)
12 Rockhaven Business Park
Swindon, SN2 8BB
- Please note that we are not able to cover the cost of returns postage. When you return the items back, please make sure you include a note with your order number, name and the reason for return.
When will I get my refund?
- Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.
- Please allow up to 10 days from the day we received the item for the refund to be received into your account. The length of time for the refund is also dependant on how long it takes your bank to process the payment.
- If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.
I don't like the product - Can I send it back?
- We understand that everyone’s tastes are different. If you have opened and part-consumed your product, then we are not able to change it for another product, flavour or offer a refund.
- Don’t forget, our friendly Customer Service Team are on hand to answer any questions you may have before placing your order. Feel free to get in touch at email@example.com
Can I exchange an item?
- We are unable to offer an exchange of item or items once your order has been despatched, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.
- For orders that have not a despatch confirmation email from our warehouse yet, please contact us at firstname.lastname@example.org and we will endeavour to amend your order as quickly as we can.
- If your order has been processed by the time we receive your request, we will not be able to amend your order. Please note that our warehouse staff do not operate outside of our office hours and therefore your order may have been processed by the time the request is reviewed.